Daewoo Cargo Helpline Number, Email and Terminals
Independent Directory Notice: daewootracking.com is an independent tracking site. Daewoo Express Pakistan does not own, run or approve it. Below are Daewoo’s own contact details for cargo help and tracking.
Last reviewed: 2026-09-09
Daewoo Cargo Customer Care Contacts
For Smart Cargo questions, coach times or collecting at a terminal, use these Daewoo contacts (source: FastEx / Daewoo Official Portal):
National UAN Helpline
042-111-007-009
The UAN for Daewoo Express bus and Smart Cargo customer help. You can call from any landline or mobile network.
Official Email Support
fastex@daewoofastex.com
For written claims, lost cargo, coach timings and business freight. Put your booking number in the subject line.
Main Daewoo Cargo Terminals
To collect a parcel, book cargo or check if your parcel has arrived, go to the cargo counter at these main terminals:
Lahore (Kalma Chowk)
Head office: 231-A Ferozepur Road, Kalma Chowk, Lahore.
Lahore (Thokar Niaz Baig)
Daewoo Express bus terminal, Thokar Niaz Baig, Lahore.
Karachi (Sohrab Goth)
Daewoo Express bus terminal, Sohrab Goth, Karachi.
Rawalpindi (Peshawar Road)
Daewoo Express bus terminal, Peshawar Road, Rawalpindi.
Faisalabad
Daewoo Express bus terminal, Faisalabad.
Should You Call Daewoo or Track Online?
Tracking online is quicker than a phone call. But for some things you need to call or visit the counter:
Use Online Tracking For:
- Seeing if your cargo has left the first terminal.
- Following your cargo while the coach is on the road.
- Seeing if it has reached the destination terminal (“Arrived at Terminal”).
- Seeing when it was collected.
Call Customer Helpline For:
- Asking about fog or weather delays to coaches.
- Checking the terminal’s collection hours.
- Sorting out a booking number that is smudged, torn or hard to read.
- Letting someone else collect your parcel for you.
What to Have Ready Before You Call Daewoo
The helpline deals with both bus and cargo calls, so have these details ready to help them find your booking quickly:
Terminal Counter or Phone Helpline?
The helpline can tell you if a coach has arrived at the terminal. But you can only collect the parcel, check it for damage and pay any freight due at the cargo counter.
To collect, the receiver must bring their original CNIC. If someone else collects for you, give them a signed letter saying they can collect, and a copy of your CNIC.
Helpline Frequently Asked Questions
What is the Daewoo cargo helpline number?
The Daewoo Express cargo helpline (UAN) is 042-111-007-009. You can call it from any mobile or landline in Pakistan.
What is the Daewoo cargo email address?
For cargo questions, lost parcel claims or business billing, email fastex@daewoofastex.com or fastex@daewoo.com.pk.
What hours are Daewoo cargo counters open?
The cargo counters at main bus terminals, such as Kalma Chowk and Thokar Niaz Baig in Lahore, Sohrab Goth in Karachi, Peshawar Road in Rawalpindi, and Faisalabad, are open 24 hours a day, 7 days a week. Smaller city booking offices usually close by 6:00 PM and stay shut on Sundays.
Can daewootracking.com change my terminal or release my parcel?
No. daewootracking.com is an independent tracking site and does not run any terminal counter. To change the collection terminal or ask about collecting, call Daewoo on 042-111-007-009.
What do I need to collect a parcel at a Daewoo terminal?
Bring your original CNIC and the booking number from the receipt or SMS. The name on your CNIC must match the receiver’s name on the booking.
Got your Daewoo booking number?
Check if your cargo has left or arrived before you call.